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Lena Foley

Roundstone Park, Southwater

Thank you so much for supplying my policy in booklet form which is most convenient. It was a pleasure to do business with you and to speak to a very nice female voice (Jenny) on the telephone when effecting my policy. Your service has been exemplary.
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The Cartwrights

The Firs, Bury St. Edmunds

Thank you for your letter enclosing the policy wording in book form ! This is the first time we have ever received such an excellent booklet from any insurance company, many thanks. As regards service we have received from yourselves and staff it cannot be faulted. It has always been polite, helpful, without any pressure, many thanks.
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John Stokes

The Forge, Cheltenham

I would just like to say how pleased I am with my insurance policy. When I contacted your company Jenny Stagg dealt with everything in a very polite, helpful and professional manner. She is a credit to your company. Also I have informed other people about the wonderful service that your company offers.
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Andrew & Sheila Harrison

Lindum Park, Ruskington

Dear Paul,
 
We had a chat with you at Stoneleigh in 2014 when we were in the early stages of investigating park home living. You kindly pointed us in the right direction on a number of issues. 
 
We had always intended placing our insurance business with you if we could, and a few weeks ago put feelers out for our brand new Prestige Anthem that had just been delivered to Lindum Park, Ruskington. You took a little tracking down but you may be happy to hear that the response and service received from Paul Baker Insurance was far superior to that of the four competitors we also contacted. Jacquie Poole was excellent in her communications with us throughout and we have peace of mind that we have chosen the right people to deal with.
 
Good luck with your new business.
 
Best regards
 
Andrew & Sheila Harrison
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Mr Ray Jones

Oak Tree Farm, Solihull

A very welcome edition, so compact and easy to read and understand.

 

I must say the transition from my existing company to you was a pleasure to do, friendly and helpful staff guided me through and made short work of the chore, I particularly noted that the options were explained to me and I wasn't pushed into any decision.

 

When age affects hearing and not so fast as perhaps I was at picking up detail, this was a blessing. Once again thank you.

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Sonia McColl OBE

Park home owners JUSTICE campaign

Who is the “gentleman with a big heart” who has continually stepped outside of the box to promote the welfare of park home residents - and as I have witnessed, quietly provided sincere and thorough assistance to residents who were at their wits end and in need of urgent help? The answer is:  Paul Baker.
 
Paul has not only been a staunch supporter of our Justice Campaign (even when the going has been tough) but for the benefit of park home residents has chaired many lively road shows which brought valuable information on the new Mobile Homes Act 2013, justice campaigns and park home living to all attendees.
 
His attendance at resident association meetings and involvement in various resident’s competitions have shown the lighter side of a man who has gone beyond the call of duty to improve the welfare of park home residents and on behalf of the Park Home Owners JUSTICE Campaign I have genuine pleasure in endorsing Paul Baker who I know will continue to do all that he can to help park home residents everywhere.
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Alex Melvin

Editor at Park Home & Holiday Caravan Magazine & Park Home News

I enjoy working with Paul to promote best practice in the park home industry through our partnership producing Park Home News magazine and on the annual Park of the Year and Best Residents' Association competitions. Paul cares passionately about raising standards in our industry and has successfully launched, and continues to sponsor, both competitions so that as many people as possible see how unique and uplifting the park lifestyle can be. Paul must have visited countless parks across the UK over the years but is still just as enthusiastic as ever about meeting residents and finding out about their lives.
 
"Paul cares deeply about improving things for park home residents, helping people to better understand changes in the legislation and providing a forum for discussion by organizing and chairing the immensely popular and long-running Park Home Roadshow events. Readers of Park Home News and Park Home & Holiday Caravan regularly tell me how valuable and informative these events are. Nobody else in the industry provides such direct access to a panel of specialist, independent experts within the industry, all for free.
 
I look forward to continuing to work with Paul on these and other projects in the future.
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Alan Savory MBE

Senior Consultant at The Independent Park Home Advisory Service (IPHAS)

I have known Paul for over ten years through our common interest in park homes, also known as mobile homes or caravans. Paul has been involved in the insurance of park homes but not just as a manager of an insurance company. He has always taken an interest in the special problems faced by owner/occupiers of park homes and on parks.
 
Paul set up a website for residents to obtain information and to exchange views. He has organized ‘roadshows’ around the country at which residents can listen to experts and advisors on park home living. Paul is a good example of the ‘personal touch’ which is lacking in some insurance companies.
 
Paul has always been a staunch supporter and sponsor of IPHAS (Independent Park Home Advisory Service) and arranged a discount for our members. He has also sponsored events held by park residents’ associations because they represent the special community spirit that is a feature of mobile home parks. I have always found Paul to be reliable, honest and enthusiastic in his dealings with park home residents.
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Keith Morgan

Seekers Estate Agents & Park Home Specialists

I have worked with Paul for more than 15 years through our respective businesses within the park home sector and for the last 9 years as partners producing Park Home News magazine.
 
I have always been impressed with his passion for the park home community, with his knowledge and understanding of the problems often experienced by park home residents and with his commitment to engaging with and working with park home associations and campaigners.
 
I wish him every success with his new venture and look forward to working with him in the future.
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Cathi Foale

Park Home Chassis Services Ltd

I have worked with Paul Baker for several years now. Whilst he is a business associate, he has also become a friend.
 
That's because Paul is a genuine person who operates with integrity, empathy and energy. Paul is passionate about his business, his customers and the park home industry.
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Sheila Aldous

Customer

I wish to say thank you for the quotation for park home insurance, which we have now decided to accept.
 
At all times when speaking with your office I was met with pleasantness and helpfulness which made the process so much easier.
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Cameron Heap

Customer

Sir,


Just prior to Christmas I switched from an existing company to Paul Baker Insurance Services and was made very welcome, everything from start to finish was explained to me and nothing was overlooked. All the telephone calls that I made were dealt with in a very professional but nonetheless friendly and helpful manner. All the documentation was sent promptly and I was left completely satisfied with everything.


It may not be particularly appropriate to name names but Jenny was absolutely wonderful in all my dealings, nothing was too much trouble for her and I feel she deserves special praise. She is a credit to your company and deserves all the accolades that she must obviously get from your customers.


Thank you. 

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Brian Silvester

Nepgill Park Cumbria

From our initial contact requesting a quotation, it was evident that this was a friendly team and that your ladies knew their product, which is a nice change these days.
 
We discussed our requirements and together with additions/changes your ladies suggested, resulted in our satisfaction.
 
A quoted price was given and confirmed by email for our consideration. We compared the total quotation against a competitors quotation, others by this time had already been ruled out and found this to meet all our requirements and at a very competitive rate.
 
Leaflets handed out at our residents meeting held yesterday.
 
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Arabella Paul

St John's Priory Park,  Gloucestershire

Hi there,
 
Just to thank you, your Staff were brilliant, more than helpful.
 
I love the pen and your Service was brilliant . Well done you, I'm glad I switched.
 
Many thanks,
 
Arabellata