Claims handling is critical and that is why the vast majority of claims will be handled in house, here in Cheltenham, by our claims team led by Jacquie Poole who has over 10 years experience of managing park home and leisure home claims.
No matter how persuasive our marketing is, how enticing our product is or how competitive our price is, the true test of our policy, our service, our reputation will be how well we handle and settle your claims.
The way in which we manage and settle your claim is probably the most important element of what we do and ultimately upon what we will be judged. Your claim is our opportunity to show you how good we really are - it sounds corny but it's true.
We know that on any residential or leisure park there will only be a relatively small number of insurers, and we know too that park home residents and leisure home owners talk to each other ! Guaranteed that if we mess up on your claim everyone will know about it - guaranteed that if we excel everyone will know about it too!
Some claims we will have to refer to our insurer partner, AXA Insurance UK plc, notably liability and subsidence claims or total loss claims - but in those cases rest assured we shall keep a keen watching eye!
Top scores for our claims handling - We send a claims feedback questionnaire to every claimant and have so far received over 10 responses. To read about these responses, check out our claims handling results.
